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Stage One – Selection: “My perception of this dental practice matches my values.” |
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Stage Two – Connection: “I have an excellent relationship with the entire team. I like and trust them.” |
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Stage Three – Understanding: “The entire team understands me-my fears, desires and vision for the future.” |
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Stage Four – Urgency: “I have concerns/problems that need attention now.” |
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Stage Five – Solution: “I know the solutions to my concerns/problems.” |
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Stage Six – Decision: “I choose the best solution.” |
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Stage Seven – Loyalty: “My expectations were exceeded. I return for care and refer my family and friends.” |
